- Check if the distance between the SMARTING mobi device and the recording device is not too large (not larger than 7-10 meters).
- Check if there are not too many (more than 3) Bluetooth devices (other than SMARTING mobi) streaming at the same time in the same room (no matter if they stream to the same computer/phone, or to another device).
- Check the battery level (should be higher than 10 %).
- Check if your BlueSoleil dongle is properly attached to your computer.
- Uninstall the streaming application, and install the up to date version from the website.
- Try restarting your computer (it may be that your BlueSoleil dongle is disconnected from your system).
- In case there are too many people surrounding the Bluetooth communication, it may attenuate the signal strength.
- In case the Wi-Fi connection of the recording computer (or phone) is overloaded, it may affect the Bluetooth communication.
- In case that you are streaming the data over the LSL protocol and over a Wi-Fi network, it is advisable to use a dual band protocol and connect the devices over the 5 GHz band for Wi-Fi.
- If nothing of the above seems to be the problem, please contact our support team at support@mbraintrain.com or submit a request.